Privacy Policy

1. Introduction

Welcome to Dream X ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our social networking platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, profile picture, bio, and other profile details
• Content: Posts, comments, messages, photos, videos, and other content you create or share
• Payment Information: Billing details for subscription services (processed through secure third-party payment processors)
• Communications: Your messages to us through customer support or feedback channels
• Profile Enhancements: Skills, passions, location, achievements, and portfolio items you add to your profile
• Service Listings: Information about services you offer if you're a seller (Pro Seller or Elite tier)

2.2 Automatically Collected Information

• Usage Data: Pages viewed, features used, time spent, click patterns, search queries, and interaction with content
• Device Information: IP address, browser type, operating system, device identifiers, mobile network information
• Cookies and Similar Technologies: Session data, preferences, authentication tokens, and analytics data
• Location Data: Approximate location based on IP address (precise location only with your permission)
• Performance Data: App crashes, performance metrics, and error logs to improve service quality

2.3 Information from Third Parties

• Social Login Data: Information from Google, Apple, or Microsoft if you use single sign-on
• Payment Processors: Transaction confirmation and payment status from our payment partners
• Analytics Services: Aggregated usage statistics from third-party analytics providers

3. How We Use Your Information

We use your information for the following purposes:

• Provide, maintain, and improve our services
• Personalize your experience and content recommendations
• Process your transactions and manage your account
• Send you updates, notifications, and administrative messages
• Respond to your comments, questions, and support requests
• Detect, prevent, and address technical issues and security threats
• Analyze usage patterns to improve our platform
• Comply with legal obligations and enforce our terms
• Implement and improve our Reverse Algorithm for content discovery
• Track achievements, streaks, and progress metrics
• Facilitate marketplace transactions between buyers and sellers
• Generate anonymized analytics and insights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Other Users: Profile information and public content are visible to other users as per your privacy settings
• Service Providers: Third-party companies that help us operate our platform (hosting, analytics, payment processing, email delivery)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information
• Marketplace Transactions: Basic contact information shared with buyers/sellers for service delivery (only when a transaction occurs)
• Aggregated Data: Non-personally identifiable, aggregated statistics about our users and platform usage

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest in our databases
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure password storage using industry-standard bcrypt hashing
• Two-factor authentication options for enhanced account security
• Regular employee training on data protection and privacy
• Incident response procedures for security breaches

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we continuously work to enhance our security measures.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data in a readable format
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Request deletion of your personal data (right to be forgotten)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your data, including marketing communications
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw previously given consent at any time
• Privacy Settings: Control who can see your content and profile information
• Marketing Preferences: Opt out of promotional emails (account-related emails cannot be disabled)

To exercise these rights, please contact us at privacy@dream-x.app or use the privacy settings in your account.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we need to retain certain information for legal or security purposes.

Specific retention periods:

• Account Data: Deleted within 30 days of account deletion
• Public Content: Removed from public view immediately; deleted from backups within 90 days
• Transaction Records: Retained for 7 years for legal and tax compliance
• Support Tickets: Retained for 3 years for quality assurance
• Analytics Data: Anonymized and retained indefinitely for platform improvement

8. Children's Privacy

Dream X is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@dream-x.app.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

We comply with applicable data protection frameworks, including GDPR for EU users and CCPA for California residents.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

• Essential Cookies: Required for the platform to function (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with our platform
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform. Visit your account settings to manage cookie preferences.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

When you use third-party services integrated with Dream X (like payment processors or social login), their privacy policies apply to that interaction.

12. Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how we use it
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@dream-x.app with "California Privacy Rights" in the subject line.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including those listed in Section 6. Our legal basis for processing your data includes:

• Consent: When you explicitly agree to our processing
• Contract: To fulfill our contract with you (providing the Service)
• Legitimate Interests: For our business operations, subject to your rights
• Legal Obligation: To comply with applicable laws

14. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide more prominent notice (such as email notification).

Your continued use of Dream X after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

15. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: privacy@dream-x.app
• Data Protection Officer: dpo@dream-x.app
• Address: Dream X Privacy Team, [Your Address]
• Privacy Settings: Manage your privacy settings

We will respond to your inquiry within 30 days.